Avanti Palms Frequently Asked Questions

Avanti Palms Resort and Conference Center daily resort fee of $18 plus tax, per room, per night, will be added to the room rate and includes:

• Wi-Fi throughout the property
• Scheduled theme park shuttles Shuttle service to Universal Orlando Resort™, Walt Disney World® theme parks, Sea World and Aquatica.
• Self parking
• Unlimited local and 800-number phone calls
• Fitness Center access 

Upon check-in, we will run an “authorization” on the card for the total room charges, plus $50 per room for any potential incidental charges for stays of 1-4 nights. For stays of 5 nights or more, the "authorization" charge will be $100 per room. The card will not be charged prior to the guest’s check-out.

For guests staying 7 days or longer, upon check-in we will run a hard charge on the card for the total room charges, plus $50 per room for stays of 1 - 4 nights, or $100 per room for stays of 5 nights or more for any potential incidental charges. Any incidental funds not used will be returned to your card at the end of your stay.

If you are using a debit/check card and it is attached to a banking account, a cash hold will be placed on the account for the full anticipated dollar amount of your stay plus incidentals. If the deposit is placed on a debit card, please be aware that the hotel will release any unused deposit at the point of check-out. Your credit will then be processed by your bank with their respective time frame. Typically, this happens within 7 - 14 business days. Please note we do not accept cash for your incidental deposit.

We are located on International Drive at 6515 International Dr, Orlando, FL 32819. If you're using a GPS, use that address or enter the following latitude/longitude: 28.458884°, -81.470627°.

The hotel offers scheduled shuttles to Universal Orlando Resort™, Universal CityWalk™, Walt Disney World® theme parks, and Seaworld/Aquatica. The shuttle times will vary by season, depending on the hours of the theme parks. You can view the most current schedule here.

To keep your privacy in mind, Room Refresh Services are available upon request at check-in
or with 24 hours advanced notice.

A full service cleaning is provided every fourth day.

Refresh Service includes:

• Trash Removal
• Replenishment of Bathroom Towels and Amenities as Needed
• Make Bed

Full Service Room Cleaning includes all of the above plus:

• Sweeping and Mopping Floors
• Cleaning Bathroom
• Make Bed with Fresh Linens

For additional cleaning services contact guest services for pricing and availability.

The hotel does not provide Airport Transportation. Taxi cabs are easily available and we are more than happy to coordinate for you, to or from the airport. Platinum Transportation does "Meet and Greets" for arriving guests at the airport and takes them to our hotel. You can contact them at 407-492-8888 to coordinate any of your transportation needs while in Central Florida. www.platinumtrans.net.

Self-parking is included in our daily resort fee of $18 plus tax, per room, per night. This fee will be added to the room rate.

A guest of 21 years or older is required to check into the room, provide payment for the reservation, and stay in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.

Smoking is not permitted in hotel rooms/hotel suites. Smoking is allowed only in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $100 fee will be assessed and charged to the credit card on file.

Avanti Palms Resort and Conference Center welcomes you and your four-legged family member to our resort! Please review below our pet policy. For additional questions, contact us directly at 866.994.3157. 

• The weight limit for pets is 35 pounds.
• Only two pets are allowed per room.
• Animals such as but not limited to reptiles, horses, pigs, cattle, goats, sheep, chickens or other fowl, or birds are prohibited.
• A copy of your pets’ shot records from a veterinarian must be emailed to the hotel dated no earlier than ten days from the time of arrival – the email is frontdeskavantipalms@phmemail.com. Dogs must be up-to-date with bordetella, distemper, and rabies vaccines. Cats must be up-to-date with FVRCP and rabies vaccines. The owner also takes responsibility and assures pet(s) are up-to-date with flea/tick treatments.
• Pet Agreement provided by the hotel must be completed, signed, and emailed to the hotel before arrival. The email address is frontdeskavantipalms@phmemail.com.The agreement can be emailed to you or printed from our website.
• Dogs must be walked in designated dog walking areas only, and cleaning up after the pet is the responsibility of the pet owner and is required.
• Pets and emotional support animals are not allowed in restaurants, lounges, pool areas, game room, or any other area not designated as “pet friendly.”
• When in any designated pet-friendly area, the pet(s) must be in a crate or on a leash.
• The only pet-friendly areas where pets are permitted without a leash are inside your designated guest room.
• A $50 fee will be posted to each room a pet(s) occupies.
• Pets arriving without a signed policy and without proper documentation from the vet will relocate your pet to the nearest local kennel at the owner’s expense.
• If your pet disposes of any urine or excrement in a guest room, an additional cleaning fee will be added to your bill.
• If your pet(s) is left alone in the room, we ask that it is placed in a crate environment (if not in a crate environment, your “Do Not Disturb” sign must be placed on the door).
• Arrangements must be made with our Housekeeping Department regarding servicing your guest room. During housekeeping service, one of the following needs to occur: the owner is present in the room with the pet(s), the pet is removed from the room, or the pet is crated safely.
• In fairness to all of our guests, you are fully responsible for your pet’s actions. Should noise from your pet become an issue, our management team will contact you to address the situation. If the problem is not addressed, our Security Department reserves the right to resolve the situation. This may include relocation of your pet to our nearest kennel or eviction at the owner’s expense.
• We accept pets under our pet-friendly program. Any animal exhibiting aggressive behavior will not be permitted on the property. Guest accepts responsibility for their pet(s) and will not hold the hotel responsible for any incidents involving guest pets. Guest accepts responsibility for any damage to the room or its contents incurred as a result of the pet occupying the room.

Please contact the front desk about our pet policy agreement.

Yes, we accept packages. There is a one-time fee of $10 per package. Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned. Packages will be accepted 15 days before and 15 days after departure date. Any packages received after/before this time frame will be returned to the sender.

No. Unfortunately, RVs, commercial vehicles or trucks are not permitted in our parking lots. Please make arrangements to park them elsewhere, in approved parking outside of Avanti Palms Resort's property, and arrange shuttle transportation to and from the resort from your vehicle.

The resort does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our resort for our Guest Service Team to process payment for the pending balance and continue with the check-in process.

Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 24 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.

Resort check-in time begins at 4:00p.m. Check-out time ends at 11:00a.m.

Guests booking with discounts such as AAA, AARP, Government, Military, or Southeastern Neighbors must provide proper legally-issued identification and applicable membership card confirming eligibility to receive the discount. Failure to provide the proper identification will result in the full rate to be charged at check-in. The minimum age to book a room is 21. A guest aged 21 or older must be present at check-in, provide valid payment, and stay in the room for the duration of the reservation. Age and identity verification through a legally-issued identification card is required by all guests at check-in.

Early Check-In

Arrivals before 1:00p.m. requesting check-in may be subject to availability and an early check-in fee of $25. Should your room not be available, your luggage can be stored so you can begin enjoying your stay.

Late Check-Out

Late check-out is complimentary up to 12:00p.m. If check-out is between 3:00p.m. - 4:00p.m., there is a fee of $60.

Early Departure

Early departure is free of charge before 11:00a.m. on scheduled departure day. If departure is prior to scheduled departure day and check-out is after 11:00a.m., guest will be charged the full nightly rate.

• Deluxe Double Queen sleeps up to four people.
• Garden Superior Double Queen sleeps up to four people.
• Deluxe King sleeps up to two people.
• Garden Superior King sleeps up to two people.
• Tower Deluxe Double Queen sleeps up to four people.
• Tower Superior Double Queen sleeps up to four people.
• Tower Premium Double Queen sleeps up to four people.
• Tower Deluxe King sleeps up to two people.
• Tower Superior King sleeps up to two people.
• Tower Premium King sleeps up to two people.

Yes, cribs are complimentary and based on availability.

No.  We do not offer extra beds at this time.

The business center is located in the lobby. Complimentary high-speed Internet access is available.

No, we do not permit any outside food or drinks inside the pool gates. But we do offer great options for purchase at the Cafe & Marketplace. 

In order to ensure the safety and privacy of all our guests, drones are not permitted on resort grounds. 

Yes, there is wireless Internet throughout the property and in all the rooms.

As a proud Universal Partner Hotel, guests can enjoy the following Bonus Benefits:
• Discounts on merchandise* at select Universal Orlando theme park locations
• Discounts on food and non alcoholic beverages at select Universal Orlando theme park locations
and Universal CityWalk
• Free scheduled transportation^ to Universal Orlando theme parks
• And Much More!

Visit the Universal Partner Hotel Vacation Planning Center** in the lobby for more details. Vacation Planning Center is staffed with experienced Universal Orlando Resort Vacation Planners ready to help with ticket orders, redemptions and whatever else you may need to make your vacation extraordinary.

Yes, once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. If departure is prior to scheduled departure day and check-out is after 11:00am, guest is charged the full nightly rate.

Yes, all guests are provided with towels. Pool towels are for use on the pool deck only.

As a Universal Partner Hotel, our experienced Lobby Concierge can help you with ticket orders and anything else you may need to make your vacation extraordinary!

Our Concierge can also help with the following:

• Purchasing tickets to any Universal Orlando theme park
• Shuttle schedules & transportation information
• Dining locations and discounts